Service Area Manager

รายละเอียดงาน

รูปแบบงาน : งานประจำ

จำนวนที่รับ : 1 ตำแหน่ง

สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตจตุจักร)

เงินเดือน(บาท) : ตามตกลง

วันหยุด : วันอาทิตย์

เวลาทำงาน : 08:00 - 17:00

เวลาทำงานอื่น : ไม่ระบุ

หน้าที่ความรับผิดชอบ

• Service Operations Excellence Ensure dealers implement and maintain service standards, including customer handing processes, appointment management, technician efficiency, and shop Audit workshop capacity utilization, repair quality, technician training level, and process flow. Support dealers in adopting service process improvements and lean workshop practices. Promote the use of diagnostic tools, service campaigns, and digital service plorms to enhance effiency and transparency.
• Parts Business Development Monitor and drive parts sales performance for the region, ensuring sales targets are met. Analyze dealer stock levels, order patterns, and inventory turnover; recommend improvements. Promote genuine parts programs, accessories, and parts marketing campaigns. Support implementation of wholesale parts strategies as directed by the central parts team.
• Warranty & Technical Compliance Ensure dealers comply with warranty policy and claim processing standards. Review claim accuracy, rection rates, and high-claiming dealers; provide coaching or escalate to the techical team as ned. Facilitate resolution of complex technical issues by coordinating with the central technical support team. Promote best practices in fault diagnosis, repair quality, and root cause analysis.
• Customer Experience Management Monitor customer satisfaction results (CSI/NPS) across the region and drive improvement initiatives. Ensure dealers follow customer care processes from service booking to vehicle delivery and follow-up. Investigate and resolve critical customer complaints in coordination with dealer service managers. Share successful practices among dealers to uplift customer experience across the region.
• Training & Dealer Capability Development Identify training needs for dealer aftersales staff, especially service advisors, technicians, and parts managers. Coordinate with the technical training and service excellence teams to ensure training schedules are met. Support dealer recruitment and retention of qualfied service personnel in collaboration with dealer teams.
• Reporting & Regional Insights Provide regular reporting on regional dealer performance, business risks, customer concerns, and market trends. Submit regional scorecards, improvement plans, and feedback to head office management. Assist in forecasting and budget planning for service and parts within the region.
• Regional Dealer Support & Performance Manage aftersales for all dealers within the assigned region across service operations, parts sales, warranty, and customer satisfaction Monitor key KPYs such as service absorption, workshop productivity, parts turnover, warranty claim ratio, and CS scores. Identify underperforming dealers and implement corrective action plans in collaboration with dealer management. Conduct regular regional dealer visits to review business performance and provide hands-on operational support.
• Coordination with Head Office Functions Work closely with Service Operations, Parts Logistics, Training, and Technical Support teams to ensure allgned support to regional Implement national aftersales programs, campaigns, and standards at regional level. Provide dealer feedback to central teams to support policy Improvements and network development decisions.

คุณสมบัติ

เพศ : ไม่ระบุ

อายุ(ปี) : 30 ปีขึ้นไป

ระดับการศึกษา : ปริญญาตรี ขึ้นไป

ประสบการณ์(ปี) : 1ปีขึ้นไป

อื่นๆ : ไม่ระบุ

คุณสมบัติเพิ่มเติม

• To manage and support the performance of aftersales operations (service, parts, and customer experience) within assigned region. the role ensures dealers meet service quality, operational efficlency, parts sales targets, and customer satisfaction KPls Acts as key liaison between head office and dealers to ensure compllance with standerds, continuous improvement, and alignment with brand expectation

สวัสดิการ

• ประกันสังคม

สนใจสมัครงานตำแหน่งงานนี้กรุณาติดต่อ

ชื่อผู้ติดต่อ : คุณพรนภา

เบอร์ผู้ติดต่อ : 0802486599

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